top of page
PROJECT ARCHIVE


CAPITAL ONE
Building financial literacy one coffee at a time.
UX Research
Experience Vision
Content Strategy
I led the experience strategy for Capital One's cafe network, guiding how we'd transform their locations into spaces for financial well-being. The challenge was designing for extreme variability; every cafe had a different layout, and every visitor arrived with different needs and varying levels of financial literacy.
Working with SMEs, I shaped the strategic framework that allowed our team to create a flexible digital ecosystem—over 600 animation sequences and 10 interactive experiences that could adapt across 30+ cafes nationwide. Each location featured three 60-inch vertical touchscreens, a 12' x 8' multitouch video wall, and various tablets, all delivering moments of money wisdom tailored to specific locations, day-parts, environmental variables, and customer scenarios, such as proximity to the screens.

UNDER ARMOUR
The shopping app that trains with you.
UX Research
Experience Vision
Product Strategy
I led the experience strategy that positioned UA Shop as an extension of an athlete's training regimen, not just another shopping app. The core insight: what athletes wear directly impacts how they perform, but mobile shopping typically offers zero personalization to help them make the right choice. The strategy leveraged Under Armour's Connected Fitness platform, one of the largest digital fitness communities, to create truly personalized shopping experiences. By integrating workout history, purchase behavior, and even local climate data, we created a system that could recommend the right gear for each athlete's specific training needs and conditions.
UA Shop transformed Under Armour's digital platform from disconnected experiences into an integrated ecosystem where fitness data drives commerce. The app doesn't just sell products—it recommends the specific performance apparel, footwear, and equipment each athlete needs based on their actual training patterns and environment.
This strategic approach positioned Under Armour as what their SVP of Revenue called "a true Math House," using data intelligence to complement in-store experiences and deliver custom experiences across their diverse customer base.

SHIPT
Over-delivering delivery.
Brand Strategy
Content Strategy
As brand strategist, I led the complete repositioning of Shipt, Target's grocery delivery service, establishing it as the #1 online delivery brand in the southern United States. I developed the core brand idea 'Over-Delivering Delivery,' a strategic platform grounded in their team's exceptional passion for customer service that shifted Shipt from a functional delivery service to a human-centered brand experience. This positioning work provided the strategic foundation that guided the entire rebrand, marketing campaigns, and product experience.

CITRIX
You're made for bigger things.
Research Oversight
Creative Strategy
Content Strategy
As lead strategist, I helped develop 'You're Made for Bigger Things', a global brand campaign for Citrix that repositioned their intelligent workspace technology around a fundamental human insight: employees want to do meaningful work, not wrestle with technology.
The campaign strategy shifted the conversation from technical features to employee empowerment, demonstrating how Citrix enables people to focus on what matters. I created a strategic framework that could flex across industries and use cases—from SMBs using Citrix to improve operational efficiency and data access, to enterprises rapidly scaling remote work capabilities. This human-centered positioning provided Citrix with a consistent strategic narrative that connected its secure, flexible workspace technology to tangible business outcomes while keeping employee experience at the center
Looking for more?
bottom of page















